---
title: Online Check-in Configuration
description: Customize your check-in form
---

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# Online Check-in Configuration

## Customize your check-in form

![](https://help.gokai.co/hubfs/image-png-Nov-18-2020-08-43-33-68-AM.png)

**Contactless -> Online Check-in -> Configuration**

![](https://help.gokai.co/hubfs/image-png-Dec-11-2020-08-24-23-04-AM.png)

The hotel may customize Check-in Form by enabling different pre-set modules.

**1.Arrival Information**

**2.Departure Information**

**3.E-Ticket Uploading**

(If you need this to arrange a connecting flight for guest)

**4.Dietary Requirements **

(If you need a guest to confirm his food dietary and allergy)

**5.Hotel Service Voucher **

(If you need this to verify booking upon check-in)

**6.COVID-19 Health Declaration**

(If the government requests hotel to collect, you may choose Basic or Comprehensive declaration form)

**7.Additional Check-in Policies**

(If you have special check-in policies to notify guest)

 

![](https://help.gokai.co/hubfs/image-png-Nov-18-2020-08-43-44-72-AM.png)

**Settings -> Online Check-in**

![](https://help.gokai.co/hubfs/image-png-Dec-11-2020-08-26-07-80-AM.png)

The hotel may add up to 3 emails for receiving notification of Online Check-in Completion.

![](https://help.gokai.co/hubfs/image-png-Nov-18-2020-08-45-01-34-AM.png)

**Engagement -> Guest Journey -> Configuratione -> Online Check-in**

![](https://help.gokai.co/hubfs/image-png-Dec-11-2020-08-28-21-72-AM.png)

The hotel may customize Check-in invitation email template and decide when to send out the invitations.

**1.Online Check-in Duration**

(Consider 2-4 days giving guest enough time to complete online check-in)

**2.Email Template**

(Use Personalization Tokens to personalize the email.)

**3.Online Check-in Button**

(Ensure to add “Online Check-in” Token into email template)

```json
{
  "@context" : "https://schema.org",
  "@type" : "VideoObject",
  "contentUrl" : "https://4895015.fs1.hubspotusercontent-na1.net/hubfs/4895015/Online%20check-in.mp4",
  "dateModified" : "2022-05-27T21:20:16.085Z",
  "description" : "",
  "duration" : "PT13M20S",
  "height" : 990,
  "name" : "Online check-in",
  "thumbnailUrl" : "https://api-na1.hubapi.com/filemanager/api/v3/files/thumbnail-redirect/40615268330?portalId=4895015&size=medium",
  "uploadDate" : "2021-01-12T07:06:06.726Z",
  "width" : 1638
}
```