PRE-ARRIVAL
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      1. HELP CENTER
      2. SYSTEM NOTIFICATIONS
      3. PRE-ARRIVAL

      Pre-arrival Notification

      Take action to pre-arrival notifications

      Why do you receive this email?
      - Pre-arrival emails will be sent to the guest’s email, including guest’s personal email and OTA masked email addresses
      - Only when a booking does not contain an email address, a pre-arrival notification will be sent to the hotel for further follow-up
      When do you receive this email?
      - On the day of the pre-arrival email is being sent out