---
title: Survey Completion
description: Take action to survey completion notification
---

[Back to home](https://help.gokai.co/en/knowledge)

- [ ACCOUNT SETTING
  
  
  
  ](https://help.gokai.co/en/knowledge/account-setting) 
    - [ ADD NEW USER ](https://help.gokai.co/en/knowledge/account-setting#add-new-user)
- [ SYSTEM CONFIGURATION
  
  
  
  ](https://help.gokai.co/en/knowledge/system-configuration) 
    - [ GUEST JOURNEY ](https://help.gokai.co/en/knowledge/system-configuration#guest-journey)
    - [ PRE-ARRIVAL SURVEY ](https://help.gokai.co/en/knowledge/system-configuration#pre-arrival-survey)
    - [ MOBILE CONCIERGE ](https://help.gokai.co/en/knowledge/system-configuration#mobile-concierge)
    - [ PLACES ](https://help.gokai.co/en/knowledge/system-configuration#places)
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    - [ CHECK-IN ](https://help.gokai.co/en/knowledge/system-configuration#check-in)
    - [ EMAIL DOMAIN CONFIGURATION ](https://help.gokai.co/en/knowledge/system-configuration#email-domain-configuration)
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- [ SYSTEM NOTIFICATIONS
  
  
  
  ](https://help.gokai.co/en/knowledge/system-notifications) 
    - [ PRE-ARRIVAL ](https://help.gokai.co/en/knowledge/system-notifications#pre-arrival)
    - [ SURVEY COMPLETION ](https://help.gokai.co/en/knowledge/system-notifications#survey-completion)
    - [ VOUCHER BOUGHT ](https://help.gokai.co/en/knowledge/system-notifications#voucher-bought)
- [ RESERVATIONS
  
  
  
  ](https://help.gokai.co/en/knowledge/reservations) 
    - [ ADD/IMPORT RESERVATIONS ](https://help.gokai.co/en/knowledge/reservations#add-import-reservations)
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- [ OPERATIONS
  
  
  
  ](https://help.gokai.co/en/knowledge/operations) 
    - [ UPSELLING ](https://help.gokai.co/en/knowledge/operations#upselling)
    - [ ONLINE CHECK-IN ](https://help.gokai.co/en/knowledge/operations#online-check-in)
    - [ GUEST PROFILES ](https://help.gokai.co/en/knowledge/operations#guest-profiles)
    - [ GUEST JOURNEY ](https://help.gokai.co/en/knowledge/operations#guest-journey)
- [ MARKETING
  
  
  
  ](https://help.gokai.co/en/knowledge/marketing) 
    - [ GUEST SEGMENTS ](https://help.gokai.co/en/knowledge/marketing#guest-segments)
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    - [ CAMPAIGN ](https://help.gokai.co/en/knowledge/marketing#campaign)
- [ OPTIMIZATION
  
  
  
  ](https://help.gokai.co/en/knowledge/optimization) 
    - [ PRODUCT OPTIMIZATION ](https://help.gokai.co/en/knowledge/optimization#product-optimization)

# Survey Completion

## Take action to survey completion notification

Why do you receive this email?

- In the pre-arrival survey completion email, the guest will provide their stay preferences, interests, food allergy and special requirements. This information is not only for KAI to personalise the pre-arrival upsell but also for hotels to enhance the guest stay experience.

- Hotel can communicate with guest for service arrangements according to the information provided in the survey form.

 

When do you receive this email?

- Once a survey is submitted by the guest, the notification will be sent out

 

![](https://help.gokai.co/hubfs/image-png-Nov-18-2020-08-13-48-31-AM.png)

 

![](https://help.gokai.co/hubfs/image-png-Nov-18-2020-08-14-10-86-AM.png)