---
title: Use a Subdomain for Mobile Concierge
description: Make your mobile concierge friendly to your guests to access by using a customized subdomain.
---

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# Use a Subdomain for Mobile Concierge

## Make your mobile concierge friendly to your guests to access by using a customized subdomain.

KAI allows hotels to use a customized subdomain to replace the default hotel-ID domain for your mobile concierge. 

By using customized subdomain will make your mobile concierge friendly to access to your guests.

**Property -> Hotel -> Subdomain**

**![](https://help.gokai.co/hubfs/image-png-Dec-29-2020-07-40-59-29-AM.png)**

#### **1. Click Edit**

Key in the subdomain you would like to use.

The subdomain must be at least 3 characters long and contain only alphanumeric characters or dashes. A subdomain cannot start or end with a dash.

![](https://help.gokai.co/hubfs/image-png-Dec-29-2020-07-42-46-06-AM.png)

#### 2. Submit Change Request

Our IT team will check the availability of the subdomain you submitted before activating the subdomain. 

#### 3. Receiving a Confirmation

If the subdomain you requested was occupied, we will contact you. Otherwise, you will receive a confirmation of the subdomain activation. Your mobile concierge can be accessed by the subdomain.