---
title: Add a Profile to a Reservation
description: How can I add a guest profile to a reservation without a tagged guest profile?
---

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# Add a Profile to a Reservation

## How can I add a guest profile to a reservation without a tagged guest profile?

As we all know, KAI runs Guest Journey, Upselling and Check-in automatically once it received a new reservation. But what if the reservation has not tagged a guest profile? Or the guest has a new email and ask the hotel to resend relevant emails to the new email address.

KAI allows hotels to ADD a guest profile to a reservation to keep the journey automated.

Here are the steps:

#### **1. Find the reservation**

**Reservation -> List**

![](https://help.gokai.co/hubfs/image-png-Dec-11-2020-07-35-34-23-AM.png)

To locate the reservation by using any below information:

- Booking Reference 

- Check-in/Out Date

- First and Last Name

Reconfirm the information and ensure you are modifying the correct reservation.

#### **2. Add Guest Profile**

- Click "Add Profile" to add a new profile to an untagged reservation.

![](https://help.gokai.co/hubfs/image-png-Dec-11-2020-07-37-25-22-AM.png)

- Fill in all mandatory fields in the pop-up page and click **ADD**

![](https://help.gokai.co/hubfs/image-png-Dec-11-2020-07-38-16-25-AM.png)

- The the name will be shown under Guest Profiles

![](https://help.gokai.co/hubfs/image-png-Dec-11-2020-07-41-28-63-AM.png)

#### **3. Resend Online Check-in Email**

- Mouseover the Online Check-in status "Pending", a pop-up window with three options will be shown: View QR Code, Copy URL and Send Online Check-in Email.

![](https://help.gokai.co/hubfs/image-png-Dec-11-2020-07-42-39-10-AM.png)

- Click on Send Online Check-in Email to proceed.

The Online Check-in Email will be sent to the new email address immediately.